Shipping Policy

We at The Jacket Hawk want the process from our workshop to your closet to be as easy and stress-free as we can. It's easy to understand how we get your stuff to your front door.

1. Where We Ship & What It Costs

We are proud to serve style-conscious shoppers across the globe.

• 100% Free Shipping Countries: We offer completely free shipping with zero extra fees to the USA, UK, Canada, Australia.
• Rest of the World: For all other countries, we keep things simple and fair with a $15 USD flat rate per order. The price stays the same no matter how many items you buy.

2. Order Processing (Behind-the-Scenes)

When you click buy we don’t just throw your jacket in a package. We handle it:

• Confirmation: You will receive an email confirming your order after you have placed it.
• Processing Time: Our staff will prepare your items and do a comprehensive quality check before packing them securely and shipping them within 1 to 3 business days.
• Note: Processing may take a little longer during major holidays or peak sales times.

3. Delivery Schedule

We move quickly to get your order packed and out the door:

• The 5:00 PM Cut-Off: If you order before 5:00 PM, we start working on it the same day. Orders placed after 5:00 PM move to the next business day.
• Crafting & Processing: It takes our master team 2–3 business days to inspect, quality-check, and securely pack your jacket.
• On the Road (Transit): Once shipped, it spends 3–5 business days in transit.
• The Grand Arrival: All in all, your package will land on your doorstep within 5–8 business days.

Note: Our team works hard Monday through Friday. We take a breather on Saturday Sundays and public holidays.

4. Real-Time Tracking

We’ll email you a tracking number within 24 hours of your package’s departure from our facility so you can follow its progress in real-time.

5. Customs, Duties & Taxes

Every country has its own set of import rules. Please keep in mind:

• Any customs duties, import taxes, or local fees are the responsibility of the customer.
• Your government sets these charges, so we have no control over them, and they are not included in our prices.
• We cannot be held responsible for packages delayed by local customs processing checks.

6. Keeping Things Accurate (Your Part!)

To make sure your jacket doesn’t get lost, please double-check your shipping details at checkout. Make sure your full name, complete address, zip code, phone number, and email are 100% correct. We cannot be held responsible for failed deliveries caused by a wrong address. If a package is returned to us because of an incorrect address, you may need to pay an additional shipping fee to have it resent.

Got Questions? Reach Out!

• If you have any questions regarding your privacy, wish to amend your data, or would like to discuss how we manage data, please contact us directly:
• Company Registered: Craft Hide Co. LLC
• Website: https://thejackethawk.com/
• Email: support@thejackethawk.com
• Phone: 15126785679
• Mailing Address: 1501 E Grand Ave, Escondido, CA 92027, United States

Return, Exchange & Refund Policy

Let’s be honest sometimes a jacket arrives and it just doesn’t fit your style, or maybe a tiny rip slipped past our team. Oh no! Don’t worry at all. At The Jacket Hawk, we are ready to fix it as fast as lightning. Here is the super-easy guide to getting your issue sorted out.

1. The Rules for a Return

• Wow, 30 Days! You have a full 30-day countdown starting from the exact day your package lands at your door to tell us something is wrong.
• When can you return it? We accept items back if the jacket is broken from shipping, has a factory mistake, or if we sent you the wrong item by accident. However, the jacket must be completely clean, unworn, and sitting inside its original box with all the tags still attached.
• Quick tip: Our team will ask you to snap a fast photo or video of the problem so we can check it and approve your return.

2. What You Cannot Return

• Custom Jackets: Since custom-made jackets are built just for your unique size, they cannot be returned or refunded. But wait! If your custom jacket arrives damaged or broken, we will absolutely fix it for you.
• Used Gear: If a jacket has clearly been worn out to school or with friends, is missing its tags, or looks dirty, we cannot take it back.

3. How to Start Your Request

Ready to fix your order? Awesome! You can reach out to our team using three easy ways:

• Send an Email
• Text us on WhatsApp.
• Fill out our Website Contact Form

Once you send us a message, you can sit back and relax while our team tells you exactly what to do next.

4. Order Cancellations

Because we start prepping packages very fast, cancellation requests have strict windows:

• Within 24 Hours: You can cancel your order within 24 hours of buying for a full 100% refund.
• After 24 Hours: If you return your product within 2–3 days of delivery, a 20% restocking fee will apply. Returns requested after 3 days will be subject to a 50% restocking fee.
• After Shipping: Once the package leaves our building, the order cannot be canceled.
  

5. Money Back or a New Jacket?

• Fast Refunds: The moment your package arrives at our warehouse and gets approved, we will send your money back within 7 business days. It will go right back to the card or bank account used to buy it.
• Fresh Swaps: On the other hand, if you want to trade it for a brand-new jacket instead of getting your money back, tell us! We will start prepping your new item right away.
• Size Mistakes: If the jacket is just too big or too small, you can absolutely ask for a swap or a refund, as long as it is still in brand-new condition.

6. Who Pays for Shipping?

• If it’s our mistake: If you are sending it back because it arrived broken or we sent the wrong order, yikes! That is 100% our fault. We will pay for the return shipping costs.
• If it’s a change of mind: However, if you are returning it to swap sizes or because you changed your mind, you will have to pay the shipping cost to send it back. You may also need to pay the shipping fee to have the new size mailed to your house.

7. Where We Can Ship

Please keep in mind that due to strict mail and shipping rules, we cannot send orders to a few specific regions around the world. Aha! If you live in one of these blocked areas, our website checkout will not work.

By placing an order with The Jacket Hawk, you agree to these easy rules. Thank you for shopping with us!

Need Help?

Got questions or feeling unsure about a size? Our customer support team is right here. Get in touch via our Contact Page or email us directly at support@thejackethawk.com. We usually reply within 1–2 business days.

• Company Registered: Craft Hide Co. LLC
• Website: https://thejackethawk.com/
• Email: support@thejackethawk.com
• Phone: 15126785679
• Mailing Address: 1501 E Grand Ave, Escondido, CA 92027, United States