Privacy policy

Privacy Policy

Effective Date: August 25, 2026

At The Jacket Hawk, we respect your privacy and take reasonable steps to protect the personal information entrusted to us. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the measures we take to safeguard it when you visit our website, place an order, contact us, or otherwise interact with our services.

By accessing or using The Jacket Hawk website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

When you use our website or purchase our products, we may collect information necessary to provide and operate our services.

Personal Information

Depending on how you interact with our website, we may collect information such as:

  • Full name

  • Email address

  • Telephone number

  • Billing information and address

  • Shipping or delivery address

  • Order and purchase information

  • Information provided when contacting our customer support team

  • Other information you voluntarily submit to us

Technical and Device Information

Certain information may also be collected automatically when you browse our website, including:

  • IP address

  • Browser type and version

  • Device type and information

  • Operating system

  • Time zone

  • Referring website or source

  • Pages and content viewed

  • Date and time of website visits

  • Cookies and similar tracking technologies

This information helps us understand how visitors use our website, maintain website security, troubleshoot technical problems, and improve overall performance.

2. How We Use Collected Information

We may use the information we collect for legitimate business and operational purposes, including:

  • Processing and completing customer orders.

  • Confirming and verifying payments.

  • Arranging product delivery and shipment tracking.

  • Sending order confirmations, shipping updates, and other transaction-related communications.

  • Responding to questions, requests, and customer support inquiries.

  • Detecting and preventing fraud, abuse, and unauthorized transactions.

  • Maintaining and improving our website and services.

  • Understanding website usage and customer interactions.

  • Meeting applicable legal, regulatory, tax, and accounting requirements.

  • Communicating important information relating to your orders, account, or services.

We will not intentionally use your personal information for unrelated purposes where your consent is legally required without obtaining the appropriate consent.

3. Payment Information and Protection

We take payment security seriously.

Payments made through our website are handled by secure third-party payment processors that use appropriate security measures to process transactions.

The Jacket Hawk does not store or directly access your complete credit card or debit card information.

Payment details are handled through secure payment systems using industry-standard technologies intended to protect financial information during transactions.

4. When We Share Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may, however, provide necessary information to trusted third-party service providers that help us operate our business. These may include:

  • Payment processing companies

  • Shipping and delivery providers

  • Website hosting services

  • Website technology and security providers

  • Analytics and performance services

  • Customer service or support providers

Only information reasonably necessary for the relevant service may be provided to these providers.

We may also disclose personal information when required or permitted by applicable law, court order, legal process, governmental authority, or to protect our legal rights, customers, website, or business.

5. Cookies and Similar Technologies

Our website may use cookies and comparable technologies to support website functionality and improve the visitor experience.

Cookies may help us:

  • Keep products in your shopping cart.

  • Remember certain website preferences.

  • Improve website navigation and functionality.

  • Understand website traffic and visitor behavior.

  • Monitor website performance.

  • Support website security.

Most internet browsers allow users to manage or disable cookies through their browser settings.

If you choose to disable certain cookies, some website features may not operate as intended.

6. Your Privacy Choices and Rights

Depending on where you live and which privacy laws apply to you, you may have certain rights concerning your personal information.

These rights may include:

  • Asking for access to personal information we hold about you.

  • Requesting corrections to inaccurate or incomplete information.

  • Requesting deletion of personal information where legally permitted.

  • Objecting to or requesting restrictions on certain types of processing.

  • Withdrawing consent for marketing communications.

  • Requesting a copy of certain personal information where applicable.

If you would like to exercise an applicable privacy right, please contact us using the information provided in the Contact Information section below.

For security purposes, we may request reasonable information to verify your identity before completing certain privacy requests.

7. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable laws.

This may include retaining information in order to:

  • Complete and maintain records of customer orders.

  • Provide customer support.

  • Meet legal, tax, accounting, or regulatory requirements.

  • Handle disputes or complaints.

  • Protect our legal rights.

  • Enforce our policies and agreements.

When information is no longer required, we may securely delete, destroy, or anonymize it where appropriate.

8. International Processing and Transfers

The Jacket Hawk serves customers in multiple countries. As a result, personal information may be processed, stored, or transferred in a country other than the country where you live.

Where applicable laws require additional safeguards for international data transfers, we will take reasonable measures designed to protect personal information during such transfers.

9. Promotional and Marketing Communications

If you voluntarily subscribe to our newsletter or promotional communications, we may use your contact information to send information about products, offers, promotions, updates, or other marketing content.

You can stop receiving promotional emails at any time by selecting the "Unsubscribe" option included in our marketing emails or by contacting our customer support team.

Choosing not to receive marketing communications will not prevent us from sending necessary transactional or service-related messages, such as order confirmations, shipping notifications, account communications, or responses to support requests.

10. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate authorization from a parent or legal guardian where required.

If we become aware that we have unintentionally collected personal information from a child without the required authorization, we will take reasonable steps to remove the information from our systems.

11. Third-Party Websites and Services

Our website may contain links, integrations, or references to third-party websites, applications, or services.

These external services may have their own privacy policies, security practices, and terms of use.

The Jacket Hawk does not control and is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the applicable privacy policy of any external website before providing personal information.

12. Changes to This Privacy Policy

We may periodically revise this Privacy Policy to reflect changes in our business operations, website features, technology, or applicable legal requirements.

When changes are made, the updated version will be published on this page and will become effective upon publication unless otherwise stated.

We recommend checking this page periodically so you remain informed about how we handle personal information.

13. Contact Information

If you have questions about this Privacy Policy, want to understand how your information is handled, or wish to submit a privacy-related request, please contact our support team.

Company Registered: Craft Hide Co LLC

Website Name: The Jacket Hawk

Website: https://thejackethawk.com/

Address: 1501 E Grand Ave, Escondido, CA 92027, United States

Email: support@thejackethawk.com

Phone: +15126785679

Operating Hours: Monday to Friday | 09:00 AM – 05:00 PM (Los Angeles, California, USA – Pacific Time)

Response Time: We aim to respond to customer inquiries within 24 business hours.