Privacy Policy

At The Jacket Hawk, we take our art seriously, and we take your privacy seriously too. This policy explains how we collect, use, and safeguard your personal information when you shop with us, use our services or contact us. Because our store is built on Shopify, they help us power our website and process your data safely.

1. What We Collect (And Why)

We only gather the info necessary to give you a smooth, custom shopping experience:

• The Basics: Your name, email, phone number, billing address, and shipping address so we can get your jacket to your doorstep.

• Payment Details: Your credit card or payment info is safely handled through encrypted payment processors to keep your wallet secure.

• Account Info: Your chosen username, password, and shopping preferences.

• Your Activity: The cool items you view, add to your cart, or put on your wishlist.

• Device & Tech Info: Your IP address, browser type, and cookie data to make sure our website displays perfectly on your screen.

2. How We Use Your Info

We utilize your data for practical reasons to keep the shop running smoothly:

• Order Fulfillment: Charge your card, customize your jacket, mail it out, and manage any rapid returns.

• Talking to You: To answer your customer support questions and send order updates.

• Smart Marketing: To show you new arrivals or special deals you might actually like based on your style preferences. (You can opt out of marketing emails anytime!).

• Fraud Prevention: To keep our checkout secure and protect you against online scams.

3. Who We Share It With

We never sell your data to random strangers. We only share it with trusted partners who help us run our business:

• Shopify: Our e-commerce backbone that hosts the site and safely processes transactions.

• Shipping & Payment Providers: The couriers and banks that physically ship and securely process your order.

• Legal Compliance: Only if required by law to protect our rights or respond to a valid legal request.

4. Your Rights & Choices

Depending on where you live (like the US, UK, or Europe), you have total control over your data. You can ask us to:

• See the personal data we have stored about you.

• Fix any wrong information.

• Delete your information completely from our system.

• Opt-Out of targeted tracking or advertising.

5. Keeping it Secure

While no internet connection is 100% unbreakable, we use top-tier industry protections to lock down your data. We keep your information only as long as needed to manage your account and fulfill our legal business duties.

Got Questions? Reach Out!

• If you have any questions regarding your privacy, wish to amend your data, or would like to discuss how we manage data, please contact us directly:

• Company Registered: Craft Hide Co. LLC

• Website: https://thejackethawk.com/

• Email: support@thejackethawk.com

• Phone: 15126785679

• Mailing Address: 1501 E Grand Ave, Escondido, CA 92027, United States