Shipping Policy

Effective Date: August 25, 2026

At The Jacket Hawk, we aim to make the shipping process simple, dependable, and transparent for customers around the world. This Shipping Policy explains our order processing schedule, delivery estimates, shipping costs, tracking procedures, and other important shipping conditions.

Order Processing

Orders are normally prepared for shipment within 2–3 business days after successful payment confirmation.

Orders are processed from Monday through Friday, excluding weekends and applicable public holidays.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Los Angeles, California, USA time (Pacific Time).

Orders submitted after 5:00 PM Pacific Time will be treated as being received on the following business day and will begin processing accordingly.

Please keep in mind that the order processing period is separate from the time required for the package to travel to its destination.

Shipping & Delivery Estimates

After your order has been dispatched, the expected transit period is approximately 3–5 business days.

Therefore, the overall estimated delivery timeframe is approximately 5–8 business days, including order processing and shipping transit.

Delivery estimates are provided as a general guideline and may occasionally be extended because of circumstances outside our control, such as:

• Public holidays

• High-volume shopping periods

• Severe weather

• Customs inspections or clearance

• Carrier-related delays

• Transportation interruptions

• Other unexpected logistical circumstances

If your shipment experiences an unexpected delay, our support team will assist with tracking and provide available updates whenever possible.

Shipping Charges

Free Shipping

We currently provide free shipping for eligible orders delivered to:

• United States

• United Kingdom

• Canada

• Australia

International Shipping

For other eligible destinations, a flat shipping charge of USD $15 per order applies.

The applicable shipping cost will be displayed during checkout before the order is finalized.

Countries We Do Not Ship To

At present, The Jacket Hawk does not ship to the following destinations:

• Afghanistan

• Bangladesh

• Belarus

• Burundi

• Central African Republic

• Chad

• China

• Congo Republic

• Crimea

• Cuba

• Democratic Republic of the Congo

• Donetsk People's Republic

• Eritrea

• India

• Iran

• Iraq

• Israel

• Libya

• Lugansk People's Republic

• Myanmar

• North Korea

• Pakistan

• Russia

• Somalia

• South Sudan

• Sri Lanka

• Sudan

• Syria

• Venezuela

• Yemen

Orders submitted with delivery addresses in restricted destinations may be cancelled and refunded in accordance with our applicable cancellation terms.

Shipping Carriers

Depending on the destination and available service, orders may be shipped through established international delivery providers, including:

• DHL

• FedEx

• UPS

The carrier selected for an order may vary according to the destination, shipping requirements, and available delivery service.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation containing the applicable tracking information.

You can use the provided tracking number to follow the progress of your shipment until it reaches its destination.

Customs, Duties & Import Taxes

Orders shipped internationally may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Such charges are not included in the product price or standard shipping fee and are the responsibility of the customer.

The Jacket Hawk does not cover customs duties, import taxes, brokerage charges, or other fees imposed by local authorities.

Customers are responsible for understanding and complying with the import regulations applicable in their destination country and for paying any required charges.

P.O. Box Deliveries

At this time, we do not ship to P.O. Box addresses.

Customers should provide a valid residential or commercial delivery address when placing an order to help prevent delivery problems.

Separate Orders

Orders are handled and dispatched individually.

If multiple separate orders are placed, shipping charges, where applicable, will be determined separately according to the destination and shipping method associated with each order.

Unsuccessful Delivery

Our delivery partners may make multiple delivery attempts depending on their local procedures.

If a shipment cannot be delivered because the recipient is unavailable or delivery otherwise fails, the carrier may return the package to us.

If the customer requests that a returned shipment be sent again, any additional shipping costs required for the second delivery will be the customer's responsibility.

Incorrect Shipping Information

Customers are responsible for entering complete and accurate delivery information during checkout.

If an incorrect, incomplete, or outdated address causes a delivery failure or requires the package to be shipped again, the customer will be responsible for any additional shipping expenses.

The Jacket Hawk will not be responsible for delivery delays or failed deliveries resulting from incorrect information supplied by the customer.

Shipping Limitations

Shipping availability can be affected by international regulations, carrier policies, sanctions, customs requirements, or other circumstances beyond our reasonable control.

The Jacket Hawk reserves the right to decline, cancel, or restrict an order when delivery to a particular destination is unavailable, prohibited, or subject to legal or operational limitations.

Contact Us

For questions about your shipment, delivery progress, tracking details, or this Shipping Policy, please contact our customer support team.

Company Registered: Craft Hide Co LLC

Website Name: The Jacket Hawk

Website: https://thejackethawk.com/

Address: 1501 E Grand Ave, Escondido, CA 92027, United States

Email: support@thejackethawk.com

Phone: +15126785679

Operating Hours: Monday to Friday | 09:00 AM – 05:00 PM (Los Angeles, California, USA – Pacific Time)

Response Time: We aim to respond to customer inquiries within 24 business hours.

Policy Changes

The Jacket Hawk may revise or update this Shipping Policy when necessary.

Any changes will take effect once the revised policy is published on our website. Customers are encouraged to review this page periodically for the latest shipping terms before placing an order.

Final Note

By placing an order with The Jacket Hawk, you confirm that you have reviewed and accepted the terms and conditions described in this Shipping Policy.